Applies to: Windows, Microsoft Office 2019

This guide will show how to Setup Google Workspace Sync for Microsoft Outlook (GWSMO)


Note: Not all features in GWSMO will sync with Google. Please refer to the following Google article to see which features of Google Workspace do not work with Outlook: https://support.google.com/a/users/answer/155553

Step-by-step guide


Step 1: Ensure Outlook application is closed

Step 2: Open GWSMO

  • Open the Start menu and navigate to Google Workspace Sync > Set up a Google Workspace Sync user


Step 3: Sign In with your Google Account

  • Enter your email address in the Email address field  and then click Continue


  • Enter login password then select Next


  • Select Allow to give GWSMO access to your Google account


Step 4: Finish setting up GWSMO

  • Switch back to GWSMO in the Task Bar and click Create profile


  • Click Start Microsoft Outlook


  • Depending on the size of your mailbox, it can take several hours for your emails to synchronize.


Note: Emails migrated from your old Exchange account will appear in a folder called Migrated Mail


Step 5: Configure your mailbox size limit

  • Select the GWSMO icon from the System Tray and then select Set mailbox size limit


  • Set the limit to Unlimited


Step 6: Advise customer of What's Not Supported in GWSMO using Microsoft Outlook

  • Calendar attachments
  • Out of Office status 
  • Recovering deleted items


What's not supported in Outlook Calendar

https://support.google.com/a/users/answer/156466?hl=en&ref_topic=28400


What's not supported in Outlook Calendar


https://support.google.com/a/users/answer/155553?hl=en#:~:text=GWSMO%20features%20not%20in%20Outlook&text=You%20can't%20share%20a,don't%20have%20permission%20properties.&text=Public%20folders%20aren't%20available%20with%20GWSMO.